mantra69Privacy Policy

This page describes what we collect when you use mantra69 and how we keep that data protected. When you open an account with us, you provide your email, name, phone number, and identity documents for KYC verification. We collect information about how you use the platform—which Liga 1 markets you access, when you deposit via DANA or e-wallet, and which live-dealer tables you visit. We also collect technical data such as your device type, browser version, and IP address. All of this information is handled according to the policy set out below.

We at mantra69 do not share your personal data with third parties except where necessary to process payments, comply with law, or operate our service. Your transaction history—deposits, withdrawals, and bets placed on Champions League or any other market—is private to your verified account. We use encryption to protect sensitive information in transit and at rest. Our servers may sit outside your jurisdiction (such as outside Jakarta, Surabaya, Bandung, or Medan), but we apply the same data protection standards everywhere.

If you have questions about how we handle your data or wish to exercise your rights, contact our support team through the in-app message centre, live chat, or email. We respond to data requests according to applicable law and our standard support timeframes.

What Data We Collect on mantra69

We collect personal identifiers during account opening: your full name, email address, phone number, date of birth, and government-issued ID number. We verify this information against the documents you upload—passport, national ID, or driver's license—to confirm your identity and age. We also collect your residential address from proof-of-address documentation such as a utility bill or bank statement. This information is stored securely and used solely for account verification and regulatory compliance.

We collect transaction data whenever you interact with mantra69. This includes deposits you make via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers from mobile banking, local payment, online payment, and e-wallet. We record withdrawal requests, the amounts, and the payment method used for refund. We log every bet you place on Liga 1, Piala Indonesia, Piala AFF, Champions League, or any other market, along with the stake amount, odds, and outcome. We track your play on live-dealer tables, slot games like Aviator and Sweet Bonanza, and esports markets. All of this is stored in your transaction history, visible only to you and our compliance team.

Account Data
Name, email, phone, ID number, address, date of birth. We collect this during account opening and KYC verification.
Transaction Data
Deposits, withdrawals, bet placements, game play, market access. All timestamped and recorded in your account history.
Technical Data
IP address, device type, browser version, operating system. We use this to detect fraud and improve platform performance.

We also collect technical data automatically. This includes your IP address, device identifier, browser type, and operating system. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and measure how you interact with the platform. We store this data in server logs. Technical data helps us detect fraudulent access, improve our service, and troubleshoot technical issues. We do not use this data to identify you personally without combining it with account information.

We encrypt sensitive data in transit and at rest

Your password, payment details, and identity documents are encrypted using industry-standard protocols. We never store passwords in plain text and never share encryption keys with third parties.

How We Use and Share Your Data

We use your data for account management, payment processing, and fraud prevention. When you request a withdrawal, we share your verified identity and bank details with our payment processor to complete the transfer. When you deposit through OVO or e-wallet, we provide transaction information to those providers to reconcile payments. We do not share your data beyond what's necessary for these transactions. We never sell your personal information to advertisers or marketing partners.

We retain your data for as long as your account is active, plus a retention period mandated by applicable law. After account closure, we may retain transaction records and KYC documents for regulatory and fraud-prevention purposes. We use your data to generate anonymized reports about platform usage, game popularity, and deposit patterns—but these reports do not identify you individually.

Our servers are hosted by third-party providers in multiple locations, including outside your country. We apply the same security standards to data wherever it's stored. We have data processing agreements with all service providers to ensure they protect your data as carefully as we do. We do not allow them to use your data for their own purposes.

We share data with regulators and law enforcement only when required by law or court order. We comply with requests from judicial authorities and government agencies in jurisdictions where we operate. We maintain audit logs of all data access and sharing events for security and transparency purposes. During holidays such as Idul Fitri, Idul Adha, or Imlek, we continue to protect your data with the same standards—no changes to our security or retention practices occur around these periods.

We at mantra69 are committed to keeping your data secure and your privacy protected. If you believe your account has been compromised or your data misused, contact our support team immediately. We investigate all security concerns and take corrective action. Your transaction history and personal information are your property—we hold them in trust and take that responsibility seriously.

↑