mantra69 Casino & Sportsbook Terms

When you create an account on mantra69 and deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer, you agree to the terms set out here. We operate a platform for sportsbook betting on Liga 1, Piala AFF, Champions League, and other tournaments, alongside casino games and live-dealer tables. Our terms cover your account opening, how deposits and withdrawals work, what we require from you, and how we handle disputes.

We at mantra69 are committed to keeping your account secure, your funds protected, and your personal data confidential. Your account is yours to control—you set your password, enable two-factor authentication, and manage your balance. We verify your identity through KYC documentation and conduct standard security reviews on all withdrawals. These practices protect you and everyone on our platform.

This page explains our key policies in plain language. If you have questions about any term, contact our support team through the in-app message centre, live chat, or email. We're available to clarify how mantra69 works and what we expect from you as an account holder.

Your Account and Our Conditions

To join mantra69, you must be at least 18 years old and reside in a jurisdiction where our services are available. We do not restrict access by region within our supported markets, but we comply with local law wherever you are. During account opening, you provide your name, email, phone number, and identity details. We use this information solely to verify your account, process deposits and withdrawals, and detect fraud.

KYC verification is mandatory before you deposit. Upload a government-issued ID and proof of address in Account Settings. Verification typically completes within a few hours. Once approved, you can fund your account through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets and code transfers; mobile banking, local payment, online payment, and e-wallet for direct bank transfers. All deposits are instant or process within the payment provider's standard window.

Account Responsibility: You are responsible for keeping your password secure and logging out from shared devices. We are not liable for unauthorized access if you share credentials or leave your account logged in.
Balance and Stakes: Your account balance is the amount you have deposited minus any losses, plus any winnings. All bets are deducted from your balance immediately upon placement.
Withdrawals: Request withdrawals in Account Settings. We review all withdrawal requests for security and compliance before processing. Refunds go to the payment method you deposited via.

During holidays such as Idul Fitri, Idul Adha, and Imlek, some withdrawals may take longer due to bank closures. Liga 1 matches and Piala Indonesia tournaments may also be rescheduled. We'll post updates in the app if processing times change. Your account balance is always available for new bets or withdrawals whenever you request them.

Enable two-factor authentication to protect your account

Go to Account Settings and add a second verification layer. This prevents unauthorized withdrawals and keeps your funds secure even if someone obtains your password.

Our Commitments and Your Rights on mantra69

We process all requests fairly. If you contact support about a bet result, withdrawal delay, or account concern, we investigate and respond within a standard timeframe. Common requests include login assistance, KYC verification questions, withdrawal status checks, and technical issues. Most are resolved quickly; complex disputes may take longer as we gather documentation and review all sides.

We keep your data secure and use industry-standard encryption for sensitive information. We do not sell your personal data. Your transaction history is yours alone—no one else can view your bets, balances, or payments. We share data with payment processors and regulators only as required by law.

Bonuses or promotional offers, if available, come with terms. We explain eligibility, wagering requirements, and expiry clearly when you claim them. No bonus can be withdrawn as cash; it can only be used to fund bets. Once your wagering requirement is met, the remaining balance becomes withdrawable.

If a dispute arises—for instance, you believe a match result was incorrect or a withdrawal was not processed—contact our support team immediately. We'll investigate and provide a resolution. If you remain unsatisfied, you have the right to escalate through formal dispute channels. We follow applicable law in your jurisdiction for disputes that cannot be resolved between us.

We enforce these terms equally for all users on mantra69.
Account suspension or closure occurs if you violate our terms or engage in fraud.
account controls or account restrictions can be requested in Account Settings.
We reserve the right to refuse service to users who breach our conditions.
All games and markets on mantra69 are subject to these terms.

Whether you're in Jakarta, Surabaya, Bandung, Medan, or another supported location, these terms apply equally. We update them occasionally to reflect new payment methods, sports, or legal requirements. Changes are posted on this page with an effective date. Your continued use of mantra69 after an update means you accept the new terms. If you disagree, contact support to discuss your options.